Last two days have been really entertaining, getting to see Ramdev’s ass kicked was real fun. The highlight was his claim about being like Mahatma Gandhi, this despite having tried to hide from the Police in a ladies salwar suite. I don’t remember any story of Gandhi doing even anything remotely similar.Ramdev deserves what he…
Edward Earl Johnson, convicted by the Mississippi, U.S. for the murder of a policeman, and the sexual assault of an old woman was executed on May 20, 1987 . Throughout his eight years on death row he continued to plead his innocence. In the months after the execution, a book claimed that the key witness…
The Indian Railways network stretches across 64,000 KM, fourth largest in the world after the US, Russia and China. This fact makes me proud, but what follows are facts that can make any Indian’s head hang in shame. Disastrous Numbers More than 1,000 accidents since 2004 alone. In 2008-09, the number of accidents declined to…
As part of the preparations for the Commonwealth Games, Delhi Traffic Police will begin blocking one lane of several carriageways across the city to test a traffic plan that will be in force during the Commonwealth Games in October. The restrictions will be in place for all 24 hours of the day and are likely…
Airtel Woes
Not a day goes by that I don’t have to call up Airtel for one service or the other, be it broadband, digital TV, or for my wife’s mobile phone (I thankfully left Airtel six months ago.) The latest issue is that I need to recharge my TV account but can’t log into the site. It isn’t necessary for Airtel simply believes in expanding its footprint while existing service are plagued by problems.
In all the years I have been an Airtel customer, I have never understood the logic behind asking the customers for their name, phone number, billing address, alternate contact number or e-mail before answering any customer query. Their 121 executives simply refuse to proceed until the caller confirms each of the above. I do not understand how anyone can harm me by calling up Airtel pretending to be me. Even if I give the benefit of doubt to Airtel and accept that misuse is possible, how do they ensure that the person who’s calling is really Manu Khanna, and not an imposter who has my personal details. The details they ask for is information that can be easily ascertained.
The point that I am trying to make here is why have processes that don’t solve their intended purpose? Might as cut to the chase and answer what the caller wants to know.